100% Happiness Guarantee
At Nutri-Pro Equine, your happiness is at the core of everything we do. As a company focused on the nutritional health of horses and pets, we put our products to the test in our barns, in the arena and on our horses, and back every order with our world-class customer service so that you can shop with confidence. As part of our Happiness Guarantee, we promise you:
- Expert advice from knowledgeable staff
- Free shipping every day (maybe be based on size of order)
- Hassle-free returns up to 180 days after purchase
Need to return something?
Here’s what you need to know:
- Items are eligible for return up to 180 days after purchase
- Items returned within 60 days are eligible for a full refund, exchange, or account credit
- Items returned within 61-180 days are eligible for an exchange or account credit
- Items must be returned in like-new condition with the original packaging. We are unable to process a return on dirty, unwashed, or used items (for defective or warrantied items, please see special instructions below)
- Final Sale items cannot be returned or exchanged
- Supplement bags/buckets can only be returned if sealed & unopened.
- See special instructions below for further information on how to return select items, including warrantied or defective items, supplements, or oversized items
We’ll ask you a few simple questions to help you complete your return.
If you need assistance with your return, please give us a call at 1-706-278-1277.
Free returns on sized items
As horse people, we know that it can be tough to buy new apparel without trying them on. That’s why we moved the fitting room to your living room (or barn). As long as you complete your return within 60 days of the purchase date and the item is in like-new condition with the original packaging, you can return it, free. We’ll provide you with a Cavalor pre-paid return label.
Horse supplements in buckets or bags may be returned as long as the original packaging seals aren’t broken. Return shipping fees will be deducted from your refund or account credit amount.
Refunds and Account Credits
For items returned within 60 days after purchase, you’ll be able to choose whether you’d like to receive a refund or an account credit. Refunds will be issued to the original payment method(s) and may take 3 to 5 days to post to your bank or credit card account after the return has been processed.
Items returned within 61-180 days of the original purchase are only eligible for an account credit.
Account credits will be issued as soon as the return has been processed and will automatically apply to your next order.
Please note that we can only refund the original purchase price. For all non-sized items being returned, the customer is responsible for paying the return shipping charges.
Need to exchange an item?
If the item you wish to exchange was purchased within 60 days, follow these steps to get your new item as fast as possible:
- Use our website to place an order for the item and pay for it as you normally would
- Contact Customer Care with your order history to return the item you don’t want (it must be in like-new condition and in its original packaging)
- Your returned item will be refunded as soon as it is received and processed by our returns facility
Prefer an even exchange, have a problem with an item, or the item was purchased 61-180 days ago? Contact our Customer Care Team and we’ll review your order and help set up an exchange.
If you received a discount on the item that you’d like to exchange, please call 1-706-278-1277 to proceed with your exchange.
Final Sale Items
In order to bring you the best deals possible, some of our items are designated as Final Sale. These items are not eligible for return or exchange. Final Sale items will be marked as such on their product pages and throughout the checkout process, so make sure to triple check that you have selected the right options before hitting the submit order button!
Policy Updated: June 06, 2022